Terms & Conditions

1. Definitions

"Company" means UMAL LOGISTICS LTD. "Client" means any individual, business, or entity that submits a freight enquiry or books a service. "Shipment" means any cargo, consignment, or goods accepted by the Company for transport or storage.

"Services" includes freight forwarding, international shipping, cargo delivery, warehousing, and supply chain coordination as described in the Company's published service schedule. "Force Majeure" means any event beyond the Company's reasonable control.

2. Scope of Services

These terms apply to all freight transportation, warehousing, cargo delivery, and supply chain services provided by the Company. They supersede any prior verbal or written agreements unless expressly amended in writing by a Company director.

The Company acts as a freight forwarder and logistics coordinator. Unless expressly stated in a written contract, the Company does not assume the role of carrier and is not liable as such under applicable carriage conventions.

3. Bookings & Acceptance

A booking is confirmed only upon written acceptance by the Company. Submission of a freight enquiry, completion of a booking form, or payment of a deposit constitutes the Client's acceptance of these terms in full.

The Company reserves the right to refuse any booking at its discretion without obligation to provide reasons. Confirmed bookings may be cancelled by the Client subject to the cancellation charges set out in the applicable service quotation.

4. Charges & Payment

All charges are as stated in the Company's written quotation and are exclusive of VAT unless otherwise specified. Quotations are valid for 14 days from date of issue. The Company reserves the right to apply surcharges for fuel, currency fluctuation, port congestion, or regulatory changes that occur after confirmation.

Payment is due within the period stated on the invoice. Overdue accounts attract interest at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. The Company may suspend services on accounts more than 14 days overdue.

5. Liability

The Company's liability for loss, damage, or delay to any shipment is limited to the lesser of the actual proven loss or the applicable limit under the relevant international carriage convention (CMR, Hague-Visby, Montreal, or Warsaw as applicable to the mode of transport).

1. Definitions 2. Scope of Services 3. Bookings & Acceptance 4. Charges & Payment 5. Liability 6. Claims Procedure 7. Prohibited Cargo 8. Dispute Resolution 9. Governing Law

The Company is not liable for indirect, consequential, or economic loss of any kind, including loss of profit, market, or contract. The Client is responsible for obtaining adequate cargo insurance prior to shipment. The Company can arrange cargo insurance upon written request at the Client's cost.

The Company is not liable for delays, losses, or costs arising from Force Majeure events, incorrect or incomplete documentation provided by the Client, customs detention, or the acts or omissions of third-party carriers, port authorities, or border agencies.

6. Claims Procedure

All claims for loss or damage must be submitted in writing to support@umallogistics.com within 7 days of delivery, or within 14 days of the scheduled delivery date for non-delivery claims. Claims submitted outside these periods will not be accepted.

The Client must retain all original packaging and documentation until the claim is resolved. The Company will acknowledge claims within 5 business days and provide a written decision within 30 days of receiving all required supporting documentation.

7. Prohibited Cargo

The Client warrants that no shipment contains prohibited, restricted, or dangerous goods unless expressly declared and approved in writing by the Company prior to booking. Prohibited cargo includes but is not limited to: weapons, narcotics, counterfeit goods, live animals (without prior written approval), and items banned under UK export control legislation.

The Client indemnifies the Company against all costs, penalties, fines, and liabilities arising from undeclared restricted or prohibited goods. The Company reserves the right to open, inspect, or surrender any shipment to regulatory authorities without prior notice.

8. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through direct negotiation within 30 days of written notice. If unresolved, the dispute shall be referred to mediation administered by the Centre for Effective Dispute Resolution (CEDR) before any court proceedings are commenced.

Either party may seek emergency injunctive relief from a court of competent jurisdiction without first pursuing negotiation or mediation where the circumstances genuinely require immediate judicial intervention.

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute not resolved under Clause 8.

Acceptance of These Terms

By submitting a freight enquiry or confirming a booking with UMAL LOGISTICS LTD, you confirm that you have read, understood, and accepted these terms in full. For questions, contact our operations team.